Terms and conditions

PREAMBLE

1. These general conditions of sale are agreed between FS Confecções, Lda, headquartered at Rua da Amarela nº 7, 2480-051 Porto de Mós, Portugal, tax identification number 503101320 and contact +351 244 770 170, hereafter designated FS Baby and those who wish to make purchases through the website www.fs-baby.com hereinafter referred to as the "User".

2. The parties agree that purchases made through the website www.fs-baby.com will be governed exclusively by this agreement to the exclusion of any conditions previously available on the website.

ARTICLE 1 - OBJECT

1. These general conditions of sale are intended to provide and define all necessary information to the User regarding the ordering, sale, payment and delivery of purchases made on the website www.fs-baby.com

2. These conditions govern all steps necessary to place the order and guarantee the follow-up of this order between the Contracting Parties.

ARTICLE 2 - ORDER

1. You place your order by completing the purchase process on the www.fs-baby.com website by adding the product (s) or service (s) you wish to order to your shopping cart:

2. To send your order you must:

a) Register on the website www.fs-baby.com, providing the information requested therein.

b) Login (providing a combination of e-mail and password chosen by the User upon registration).

c) Complete the information and choose the options available to you during the order completion process (delivery and billing address, shipping method, payment method, as well as the Tax ID and the name you want for tax purposes on the invoice).

3. The final confirmation of the order by the User is equivalent to the full and complete acceptance of the prices and description of the products available for sale as well as these General Conditions of Sale that will be the only ones applicable to the contract thus concluded.

4. FS Baby will honor orders received online only within the limits of available stocks. In the absence of product availability FS Baby undertakes to inform the User as soon as possible.

5. The data contained in the invoice are the sole responsibility of the User. The invoice after it has been issued cannot be reissued with changes.

6. Order requests are valid for five (5) days, unless the order is registered under a promotional campaign that sets a different deadline, and prices, discounts, promotions and offers cannot be guaranteed beyond this deadline. . If payment is not received for our services within this period, the order cannot be validated. Any amount received after this date will be returned or used in a new order.

ARTICLE 3 - PAYMENT

1. On the website www.fs-baby.com, FS Baby offers you the following payment terms:

a) Credit card (Visa, Mastercard) – Easypay - Instituição de Pagamento Lda;

b) ATM Reference - Easypay - Instituição de Pagamento Lda;

c) MB Way - Easypay - Instituição de Pagamento Lda;

d) Bank transfer;

e) Paypal;

2. In the case of payment by credit card, the debit will be made to the User's card immediately after confirmation of shipment of the goods. If some ordered products are sold out, their value will be credited to the user's card after the order has been closed.


ARTICLE 4 - DELIVERY

1. Orders will be delivered within the deadlines indicated below after ordering.

Continental Portugal: 24/48h
Madeira, Azores up to 2Kgs: 24/48h
Madeira, Azores more than 2 Kgs: 6 working days
Peninsular Spain: 24/48h
Europe: 3 to 6 working days
Rest of the World: 6 to 15 working days

* The average delivery time may change due to holidays (holidays, Christmas, etc.).

The delivery is made by the company SEUR, DPD, CTT and DHL.
The delivery time of orders varies depending on their destination.

2. The following shipping costs are added to the order.

ARTICLE 5 - PRICES

1. Prices must be in Euros, with taxes and fees included, taking into account the VAT in force at the date of payment of the order.

2. If there is an increase in the price of any product, the User will be informed immediately, and can choose to receive your order (paying the difference) or to cancel it.

ARTICLE 6 - CANCELLATION AND RETURN

Within the scope of the right of free resolution (article 10, no. 1 of DL 24/2014 of 14 February) the customer can return the products without having to justify the reason for the return, as long as they express their intention in writing to the e- contact email shop@fs-baby.com, within 15 days of receiving the order. In this case, the return is considered the responsibility of the customer, who will bear the costs inherent to this return.

Whenever possible, the refund should be made using the same payment method, but if this is not possible, the user must present proof of payment and account or card ownership, so that the refund can be made by Bank Transfer.

FS Baby undertakes to reimburse the User within 14 days from the date on which it is informed of the decision to terminate the contract.

Returned products must be in salable condition, that is, in the same condition in which they arrived in the User's hands, without any anomaly or damage.

If the value resulting from the exchange of products in an order is lower or higher than the initial value of the order, the settlement conditions will be indicated by FS Baby.

No returns/exchanges on personalized products or masks are accepted.

ARTICLE 7 - ONLINE DISPUTE RESOLUTION

The Online Dispute Resolution website is an official website run by the European Commission dedicated to helping consumers and merchants settle their disputes out of court.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

Centro de Arbitragem de Conflitos de Consumo de Lisboa

http://www.centroarbitragemlisboa.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral

http://www.triave.pt

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)

http://www.ciab.pt

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

http://www.arbitragemdeconsumo.org

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

http://www.centrodearbitragemdecoimbra.com

Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve

http://www.consumoalgarve.pt

Centro de Informação de Consumo e Arbitragem do Porto

http://www.cicap.pt

Plataforma Europeia de Resolução Litígios em Linha

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage